We’re here to help you with any questions or concerns about your purchase, shipping, or order status.
🛒 Order Confirmation
Once you’ve placed your order, you’ll receive a confirmation email within a few minutes.
If you don’t see it in your inbox, please check your Spam or Promotions folder.
If you still haven’t received it within 1 hour, contact our support team with your full name and email address used for purchase.
🚚 Shipping & Delivery
All Testogen orders are processed within 24–48 hours.
You’ll receive a tracking link via email once your package is shipped.
Delivery times vary by location:
USA & Canada: 3–7 business days
UK & Europe: 3–5 business days
Australia & New Zealand: 5–9 business days
Rest of World: 7–14 business days
If your order hasn’t arrived within the expected timeframe, please contact us with your order ID for assistance.
💳 Payment & Billing
We accept all major payment methods, including Visa, MasterCard, American Express, and PayPal.
All payments are processed securely with encryption to protect your information.
If you notice any duplicate or incorrect charges, please reach out to our support team for immediate review.
🔁 Returns & Refunds
Your satisfaction is our top priority!
If you’re not happy with your Testogen purchase, we offer a 100% Money-Back Guarantee within 100 days of purchase.
Simply contact us with your order number and reason for return, and our team will guide you through the process.
🧾 Change or Cancel an Order
If you made a mistake or wish to change your order, contact us within 12 hours of purchase.
After the order is shipped, we can’t make changes or cancellations.
📧 Contact Our Support Team
Need help? We’re available 24/7 to assist you!
Email: support@testogen.com
Subject Line: “Order Support – [Your Order ID]”
Response Time: Within 24 hours (Monday–Friday)
⚠️ Important Notice
For your safety, always purchase Testogen only from the official website to ensure product authenticity and secure transactions.